I would recommend checking that the input and output sample rates of your system are both set to be matching sample rate used in your preferred software. I would also make sure that the Exclusive Mode boxes are NOT ticked, as this can prevent your interface from working with particular programs.
- Go to Control Panel > Hardware and Sound > Sound > Recording Devices > right click iD > Properties > Advanced
- Make note of the bit depth and sample rate stated within the drop down menu. If this differs from your DAW software then change it so that it matches.
- Go to Control Panel > Hardware and Sound > Sound > Playback Devices > right click iD > Properties > Advanced
- Ensure that the bit depth and sample rate stated within the drop down menu match the details noted in step 2. If they do not match, click on the drop down menu and match the sample rate and bit depth.