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FAQ - Im having problems getting my iD14 Set up

To reopen the iD mixer window:

  • On a Mac, click on the iD app in the dock and click on it. If this doesn't bring up the mixer window then go up to the top bar and find the Window menu item and then click on Show Window

 

  • On a PC, double click on the iD icon found in the system tray or Desktop icon if you have created one. The iD icon may be hidden by default so you might have to expand the system tray.

 

If you are still unable to open the mixer window or are having other strange symptoms like the app crashing then please have a look at the following. These issues are usually due to some sort of communication error or software corruption, so you should try the following things:

1. Restart Computer and iD14

2. USB Cable

  • Make sure that you are not using a USB cable longer than 3 meters
  • Try using a different USB cable
  • If you were using a USB cable that didn’t come with the unit, try using the one that came with it.

3. USB Hub

  • Make sure that you are plugged directly into your computer's USB ports and NOT a USB hub.
  • You are able to use a thunderbolt hub without any issues

4. Reset the mixer configuration

  • Make sure the iD app is completely quitted (DONT just close the window) with the iD disconnected
  • On a Mac, go to ~/Library/Application Support/Audient/iD14
  • On a PC, go to (C:) > Users > yourusername > AppData > Roaming > Audient > iD > state.xml
  • Delete the state.xml file
  • Restart your computer and iD14 and relaunch the iD application

5. Reinstall app

  • Uninstall the iD software
  • Reboot your computer
  • Download the latest version from the Downloads page - www.audient.com/downloads/iD14
  • Reinstall the software

6. Check for Driver Conflicts

Very occasionally older drivers from other audio interfaces can clash with the iD22 drivers causing poor performance. Double check that there aren't any drivers installed on your system that aren't currently in use and uninstall them.

If you are still having issues please get in contact with our Technical Support team by creating a support ticket, or by emailing support@audient.com

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