Audient Warranty

Warranty Statement

Your Audient Product comes with a manufacturer’s warranty for one year (12 months) from the date of despatch to the end user.

The warranty covers faults due to defective materials used in manufacture and faulty workmanship only.

During the warranty period Audient will repair at its discretion or replace the faulty unit provided it is returned carriage paid to an authorised Audient service centre. We will not provide warranty repair if in our opinion the has resulted from unauthorised modification, misuse, negligence or accident.

We accept liability to repair or replace your Audient as described above. We do not accept any additional liability. This warranty does not affect any legal rights you may have against the person who supplied this product - it is additional to those rights.

Warranty Limitations

This warranty does not cover damage resulting from accident or misuse. The warranty is void unless repairs are carried out by an authorised service centre. The warranty is void if the unit has been modified other than at the manufacturer’s instruction. The warranty does not cover components which have a limited life, and which are expected to be periodically replaced for optimal performance. We do not warrant that the unit shall operate in any other way than as described in the product's respective manual.

UK Service Information

Audient Interfaces and Rack Mount units contain no user-serviceable components, please refer to qualified service personnel for diagnosis and repair. Your warranty will be void if you tamper with the device at component level. If you have any questions with regard to the repair, please contact Audient Ltd. For Console Servicing, please contact our support team as support@audient.com.

In the event your iD22 needs to be repaired, it is necessary to contact Audient Ltd prior to shipping, and a Return Materials Authorization (RMA) number will be assigned. This number will serve as a reference for you and helps facilitate and expedite the return process. When the unit is returned please include this RMA number along with a description of the fault inside the packaging box. Audient requires that shipments be pre-paid (for in-warranty repairs, we will cover the return shipping from the service centre back to the customer).

To request an RMA, access technical support & FAQs, ask for troubleshooting assistance or make an enquiry, please visit: www.audient.com/support

Worldwide Service Information

Audient Interfaces and Rack Mount units contain no user-serviceable components, please refer to qualified service personnel for diagnosis and repair. Your warranty will be void if you tamper with the device at component level. If you have any questions with regard to the repair, please contact Audient Ltd. For Console Servicing, please contact our support team as support@audient.com.

In the event your iD22 needs to be repaired, it is necessary to contact Audient Ltd. Most warranty returns can be arranged with the dealer through which the product was purchased, however this can vary from region to region. One of our support team will be more than happy to assist you in getting a return arranged as quickly as possible. 

To request an RMA, access technical support & FAQs, ask for troubleshooting assistance or make an enquiry, please visit: www.audient.com/support